Ethos, Aims and vision statement
Introduction
Home Edu-Stage has been established in order to create an alternative provision in performance art that can result in qualifications for young people.
Home Edu-Stage has a creative focus whilst making provisions for students who may need accredited qualifications to enter the world of work or further education.
Where we are unable to directly provide the courses and qualifications needed by individuals, Home Edu-Stage seeks to provide advice and guidance to students and their parents for the most direct link onto their next step.
Ethos
We believe that Home Edu-stage can provide home educated families with affordable access qualifications outside of a school setting, that suits a variety of learners. We are committed to providing formal qualifications that will aid students in their learning journey.
Our aims can be summarised in 3 points:
-
To provide remote access to creative learning and tuition support for home educated learners.
-
To provide the opportunity for home educated children to achieve accredited qualifications they might otherwise not have the opportunity to complete.
-
To advise and guide students and parents on ‘next steps’ in order that every child is given the best opportunities to realise their long term goals.
Vision Statement
We will strive at Home Edu-Stage to become a place where we and parents work together to ensure children receive a rich, inspiring, dynamic and engaging enrichment towards accredited qualifications, alongside the education already provided by the parents in their right to choose to home educate.
GDPR
Home Edu-Stage is collaborating with Technology Triumphs Ltd. as an exam centre. Technology Triumphs Ltd. handles personal data in order to provide its services as the exam centre for Home Edu-Stage. Pip Rothwell is the company Data Protection Officer.
When booking onto a course with Home Edu-Stage:
You will be asked for learner identification as part of the Induction process as well as contact details for yourself. These details will be securely stored on GlassCubes which acts as a Data Processor for Technology Triumphs and is GDPR compliant.
Technology Triumphs uses this data in order to register your learner with the awarding body, NCFE. NCFE is also a Data Processor for Technology Triumphs.
Necessary data, such as your learners name and learning needs, will be shared with your designated assessor at Home Edu-Stage in order that they can provide appropriate services to you. All assessors of Home Edu-Stage are required to abide by the Technology Triumphs privacy policy.
Data will only be shared in order to be able to set up your learner and in order that necessary contact can be made with you, (for example to send on your learners certificate or any award prizes). Any correspondence is not intended to be unwarranted.
Your supplied address is the address we will use to send out certification on successful completion of the course and in order to send certificates and/or prizes, should your learner win in our termly awards.
On completion of your course, your contact details will be removed from our booking but may be retained on GlassCubes for no more than 7 years.
If your learner completes or withdraws from their course, you can request to ‘be forgotten’, should you not wish for your details to be held. Requests to be forgotten should be emailed to technologytriumphs@outlook.com with the subject header ‘Request to be forgotten’.
Complaints Procedure
At Home Edu-Stage we strive to give our learners the best possible service that they expect, we recognise that sometimes things may go wrong. If for any reason you are dissatisfied with the service that we provide, please let us know so we can deal with your query and improve the service we provide.
What is a complaint?
A complaint is when you inform us you are not happy about the service we provide. It can be about anything and could include:
-
When we do not deliver a service on time
-
When we give you, the learner, wrong information
-
When you receive a poor quality service
-
When you have a problem with a member of staff
We ensure that:
-
Making a complaint is as easy as possible
-
We treat your complaint seriously and with the utmost professionalism
-
We deal with your complaint promptly and in confidence
-
We learn from complaints and use them to review and improve our service
However a complaint is received, it will be dealt with efficiently, with the aim of resolving the issue as quickly as possible, to the satisfaction of the customer.
Trainers or learners should make complaint to Home Edu-Stage in the first instance.
How to make a complaint
If you wish to make a complaint you can contact Home Edu-Stage by emailing;
E-Mail:
homeedustage7@gmail.com
If your complaint is in relation to the exam centre, Technology Triumphs ltd, complaints can be sent directly to them at:
technologytriumphs@outlook.com
​
Complaints procedure
If we receive a complaint, we will try to resolve it immediately if we can and notify you of the outcome. We will send:
-
An acknowledgement within two working days
-
Details of who will be dealing with the complaint
-
Final response within 10 working days
If we are unable to resolve the complaint immediately, we will:
-
Ask for any further information required
-
Within 10 working days:
-
Send a response
-
Update you and state when we hope to complete our investigations
We record all complaints and review them to consider if we need to make any changes to improve our services or prevent a recurrence.
If you are not satisfied with the response from the Managing Director you can escalate your complaint to the relevant Awarding Body. Please note that this is only in the case of matters linked to the exam centre.
Details of our Awarding Bodies are:
NCFE
0191 239 8000
NCFE
Q6
Quorom Business Park
Benton Lane
Newcastle Upon Tyne
NE12 8BT
If you are not satisfied with the response from the Awarding Body you can escalate your complaint further to the qualification regulator Ofqual.
Equity and Diversity policy
Home Edu-Stage is committed to encouraging equality and diversity among our workforce, and eliminating unlawful discrimination.
The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.
The organisation – in providing services and/or facilities – is also committed against unlawful discrimination of customers or the public
The policy’s purpose is to:
-
provide equality, fairness and respect for all in our employment, whether temporary, part-time or full-time
-
not unlawfully discriminate because of the Equality Act 2010 protected characteristics of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, sex (gender) and sexual orientation
-
oppose and avoid all forms of unlawful discrimination. This includes in pay and benefits, terms and conditions of employment, dealing with grievances and discipline, dismissal, redundancy, leave for parents, requests for flexible working, and selection for employment, promotion, training or other developmental opportunities
The organisation commits to:
-
encourage equality and diversity in the workplace as they are good practice and make business sense
-
create a working environment free of bullying, harassment, victimisation and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued
-
This commitment includes managers and all other tutors and employees about their rights and responsibilities under the equality policy. Responsibilities include staff conducting themselves to help the organisation provide equal opportunities in employment, and prevent bullying, harassment, victimisation and unlawful discrimination
-
All staff should understand they, as well as their employer, can be held liable for acts of bullying, harassment, victimisation and unlawful discrimination, in the course of their employment, against fellow employees, customers, suppliers and the public
-
take seriously complaints of bullying, harassment, victimisation and unlawful discrimination by fellow employees, customers, suppliers, visitors, the public and any others in the course of the organisation’s work activities
-
such acts will be dealt with as misconduct under the organisation’s grievance and/or disciplinary procedures, and any appropriate action will be taken. Particularly serious complaints could amount to gross misconduct and lead to dismissal without notice
-
further, sexual harassment may amount to both an employment rights matter and a criminal matter, such as in sexual assault allegations. In addition, harassment under the Protection from Harassment Act 1997 – which is not limited to circumstances where harassment relates to a protected characteristic – is a criminal offence
-
make opportunities for training, development and progress available to all staff, who will be helped and encouraged to develop their full potential, so their talents and resources can be fully utilised to maximise the efficiency of the organisation
-
decisions concerning staff being based on merit (apart from in any necessary and limited exemptions and exceptions allowed under the Equality Act)
-
review employment practices and procedures when necessary to ensure fairness, and also update them and the policy to take account of changes in the law
-
monitor the make-up of the workforce regarding information such as age, gender, ethnic background, sexual orientation, religion or belief, and disability in encouraging equality and diversity, and in meeting the aims and commitments set out in the equality policy
-
monitoring will also include assessing how the equality policy, and any supporting action plan, are working in practice, reviewing them annually, and considering and taking action to address any issues
​
Introduction
Home Edu-Stage seeks to provide an ‘open door policy’ in relation to communication between staff, collaborators and parents.
Between Staff
Assessors working on behalf of Home Edu-Stage in a subsidary role will be contacted regularly by the Founder, Maria Richards to ensure that standards of teaching and delivery remain high.
Contact will predominantly be in electonic form due to work constraints and limitations between staff – but responses will be within 48 hours.
E-mail will be the main methods of contact, with reference to individual students being at a minimum in order to comply with GDPR.
Learners will be able to make direct contact with their assessors about their work via email and the GlassCube 'Contact Us' Forms..
​
Between Staff and Parents
An open door policy between parents and staff is actively encouraged.
Parents are able to contact their learners assessor directly via email.
Parents are also able to contact the exam centre, Technology Triumphs, via email on technologytriumphs@outlook.com
Communication
Safe guarding Policy
Safeguarding Policy
The purpose and scope of this policy statement
Home Edu-Stage works with children and families as part of its activities. These include: remote learning through workbooks with the option of additional support via e-mail.
The purpose of this policy statement is:
-
to protect children and young people who receive Home-Edu services. This includes the children of adults who use our services
-
to provide parents, staff and volunteers with the overarching principles that guide our approach to child protection.
This policy statement applies to anyone working on behalf of Home Edu-Stage including paid staff, volunteers, sessional workers, and students.
Legal framework
This policy has been drawn up on the basis of legislation, policy and guidance that seeks to protect children in England. A summary of the key legislation and guidance is available from nspcc.org.uk/childprotection.
We believe that:
-
children and young people should never experience abuse of any kind
-
we have a responsibility to promote the welfare of all children and young people, to keep them safe and to practise in a way that protects them.
We recognise that:
-
the welfare of the child is paramount
-
all children, regardless of age, disability, gender reassignment, race, religion or belief, sex, or sexual orientation have a right to equal protection from all types of harm or abuse
-
some children are additionally vulnerable because of the impact of previous experiences, their level of dependency, communication needs or other issues
-
working in partnership with children, young people, their parents, carers and other agencies is essential in promoting young people’s welfare.
We will seek to keep children and young people safe by:
-
valuing, listening to and respecting them
-
appointing a nominated child protection/safeguarding lead.
-
developing child protection and safeguarding policies and procedures which reflect best practice
-
using our safeguarding procedures to share concerns and relevant information with agencies who need to know, and involving children, young people, parents, families and carers appropriately
-
creating and maintaining an anti-bullying environment and ensuring that we have a policy and procedure to help us deal effectively with any bullying that does arise
-
developing and implementing an effective online safety policy and related procedures
-
recruiting staff and volunteers safely, ensuring all necessary checks are made
-
providing effective management for staff and volunteers through supervision, support, training and quality assurance measures
-
implementing a code of conduct for staff and volunteers
-
using our procedures to manage any allegations against staff and volunteers appropriately
-
ensuring that we have effective complaints and whistleblowing measures in place
-
ensuring that we provide a safe physical environment for our children, young people, staff and volunteers, by applying health and safety measures in accordance with the law and regulatory guidance
-
recording and storing information professionally and securely.
​
Contact details
Nominated child protection lead
Name: Victoria Rothwell
​
technologytriumphs@outlook.com
Deputy child protection lead
NSPCC Helpline
0808 800 5000
We are committed to reviewing our policy and good practice annually.
This policy was last reviewed on: 16th August 2025
​
Malpractice Policy
Home Edu-Stage treats all cases of suspected malpractice very seriously and will investigate all suspected and reported incidents of possible malpractice. The purpose of this Policy is to set out how allegations of malpractice in relation to all NCFE qualifications are dealt with. The scope of the policy is to provide:
-
a definition of malpractice
-
examples of student and centre malpractice and maladministration;
-
possible sanctions that may be imposed in cases of malpractice.
*The term ‘malpractice’ in this policy is used for both malpractice and maladministration.
Introduction
For the purpose of this document ‘malpractice’ is defined as:
Any act, or failure to act, that threatens or compromises the integrity of the assessment process or the validity of NCFE qualifications and their certification. This includes: maladministration and the failure to maintain appropriate records or systems; the deliberate falsification of records or documents for any reason connected to the award of NCFE qualifications; acts of plagiarism or other academic misconduct; and/or actions that compromise the reputation or authority of Technology Triumphs or of NCFEits centres, officers and employees.
Technology Triumphs will report all relevant cases of suspected malpractice to NCFE, accepting that in certain circumstances NCFE may take action of its own, including imposing sanctions.
Malpractice by students
Some examples of student malpractice are described below. These examples are not exhaustive and all incidents of suspected malpractice, whether or not described below, will be fully investigated, where there are sufficient grounds to do so.
Obtaining examination or assessment material without authorization.
Arranging for an individual other than the student to sit an assessment or to submit an assignment not undertaken by the student.
Impersonating another student to sit an assessment or to submit an assignment on their behalf.
Collaborating with another student or individual, by any means, to complete a
coursework assignment or assessment, unless it has been clearly stated that such collaboration is permitted.
Damaging another student’s work.
Inclusion of inappropriate or offensive material in coursework assignments or assessment scripts.
Failure to comply with published NCFE examination regulations.
Disruptive behaviour or unacceptable conduct, including the use of offensive language, at centre or assessment venue (including aggressive or offensive language or behaviour).
Producing, using or allowing the use of forged or falsified documentation, including but not limited to:
personal identification;
supporting evidence provided for reasonable adjustment or special consideration applications; and
CIPS results documentation, including certificates.
Falsely obtaining, by any means, a NCFE certificate.
Misrepresentation or plagiarism
Fraudulent claims for special consideration while studying.
Malpractice by centre employees and stakeholders
Examples of malpractice by teachers and tutors are listed below. These examples are not exhaustive and all incidents of suspected malpractice, whether or not described below, will be fully investigated, where there are sufficient grounds to do so.
Failure to adhere to the relevant NCFE regulations and procedures, including those relating to centre approval, security undertaking and monitoring requirements as set out by NCFE.
Knowingly allowing an individual to impersonate a student.
Allowing a student to copy another student’s assignment work, or allowing a student to let their own work be copied.
Allowing students to work collaboratively during an assignment assessment, unless specified in the assignment brief.
Completing an assessed assignment for a student or providing them with assistance beyond that ‘normally’ expected.
Damaging a student’s work.
Disruptive behaviour or unacceptable conduct, including the use of offensive language (including aggressive or offensive language or behaviour).
Allowing disruptive behaviour or unacceptable conduct at the centre to go unchallenged, for example, aggressive or offensive language or behaviour.
Divulging any information relating to student performance and / or results to anyone other than the student.
Producing, using or allowing the use of forged or falsified documentation, including but not limited to:
personal identification;
supporting evidence provided for reasonable adjustment or special consideration applications; and
CIPS results documentation, including certificates
Falsely obtaining by any means a CIPS certificate.
Failing to report a suspected case of student malpractice, including plagiarism, to CIPS.
Possible malpractice sanctions
Following an investigation, if a case of malpractice is upheld, Technology Triumphs may impose sanctions or other penalties on the individual(s) concerned. Where relevant we will report the matter to NCFE, and NCFE may impose one or more sanctions upon the individual(s) concerned. Any sanctions imposed will reflect the seriousness of the malpractice that has occurred.
Listed below are examples of sanctions that may be applied to a student, or to a teacher, tutor, who has had a case of malpractice upheld against them. Please note that
i) this list is not exhaustive and other sanctions may be applied on a case-by-case basis.
ii) where the malpractice affects examination performance, CIPS may impose sanctions of its own.
Possible study centre sanctions that may be applied to students
A written warning about future conduct.
Notification to an employer, regulator or the police.
Removal from the course.
Possible sanctions that may be applied to teachers and tutors:
A written warning about future conduct.
Imposition of special conditions for the future involvement of the individual(s) in the conduct, teaching, supervision or administration of students and/or examinations.
Informing any other organisation known to employ the individual in relation to NCFE courses or examinations of the outcome of the case.
Technology Triumphs may carry out unannounced monitoring of the working practices of the individual(s) concerned.
Dismissal.
Procedure
Reporting a suspected case of malpractice
This process applies to, teachers, tutors, and students to any reporting of malpractice by a third party or individual who wishes to remain anonymous.
Any case of suspected malpractice should be reported in the first instance to Victoria Rothwell, Managing Director of Technology Triumphs.
A written report should then be sent to the person identified in 5.2, clearly identifying the factual information, including statements from other individuals involved and / or affected, any evidence obtained, and the actions that have been taken in relation to the incident.
-
Suspected malpractice must be reported as soon as possible to the person identified in 5.2, and at the latest within two working days from its discovery. Where the suspected malpractice has taken place in an examination, the incident be reported urgently and the appropriate steps taken as specified by NCFE.
-
Wherever possible, and provided other students are not disrupted by doing so, a student suspected of malpractice should be warned immediately that their actions may constitute malpractice, and that a report will be made to the centre.
-
In cases of suspected malpractice by centre teachers and tutors, and any reporting of malpractice by a third party or individual who wishes to remain anonymous, the report made to the person in 5.2 should include as much information as possible, including the following:
the date time and place the alleged malpractice took place, if known.
the name of the centre teacher/tutor, invigilator or other person(s) involved
a description of the suspected malpractice; and
any available supporting evidence.
5.7 In cases of suspected malpractice reported by a third party, or an individual who wishes to remain anonymous, Technology Triumphs will take all reasonable steps to authenticate the reported information and to investigate the alleged malpractice.
Administering suspected cases of malpractice
Technology Triumphs will investigate each case of suspected or reported malpractice relating to NCFE qualifications, to ascertain whether malpractice has occurred. The investigation will aim to establish the full facts and circumstances. We will promptly take all reasonable steps to prevent any adverse effect that may arise as a result of the malpractice, or to mitigate any adverse effect, as far as possible, and to correct it to make sure that any action necessary to maintain the integrity of NCFE qualifications and reputation is taken.
Technology Triumphs will acknowledge all reports of suspected malpractice within five working days. All of the parties involved in the case will then be contacted within 10 working days of receipt of the report detailing the suspected malpractice. We may also contact other individuals who may be able to provide evidence relevant to the case.
The individual(s) concerned will be informed of the following:
that an investigation is going to take place, and the grounds for that investigation;
details of all the relevant timescales, and dates, where known;
that they have a right to respond by providing a personal written response relating to the suspected malpractice (within 15 working days of the date of that letter);
that, if malpractice is considered proven, sanctions may be imposed either by Technology Triumphs or by NCFE, , (see section 6, below) reflecting the seriousness of the case;
that, if they are found guilty, they have the right to appeal.
that Technology Triumphs has a duty to inform NCFE and other relevant authorities / regulators, but only after time for the appeal has passed or the appeal process has been completed. This may also include informing the police if the law has been broken and to comply with any other appropriate legislation.
Where more than one individual is contacted regarding a case of suspected malpractice, for example in a case involving suspected collusion, we will contact each individual separately, and will not reveal personal data to any third party unless necessary for the purpose of the investigation.
-
The individual has a right to appeal against a malpractice outcome if they believe that the policy or procedure has not been followed properly or has been implemented to their detriment.
Records of all malpractice cases and their outcomes are maintained by Technology Triumphs for a period of at least five years, and are subject to regular monitoring and review.
Refund policy
Introduction
At Home Edu-Stage we are committed to delivering high-quality educational experiences to our learners. We understand that circumstances may arise where a learner needs to request a refund, and we strive to handle all refund requests with fairness, transparency, and efficiency. This Refund Policy outlines the terms, conditions, and processes related to requesting and receiving a refund for courses, programs, and services purchased through our platform.
Eligibility for Refunds
Partial refunds are available for most courses and programs offered by Home Edu-Stages subject to the specific terms described below. Our policy is designed to balance the need for operational sustainability with the goal of providing families with confidence in their investment.
Courses Eligible for Partial Refund
-
All Level 1 and Level 2 courses that have been paid for in full
Courses Not Eligible for Refund
-
All Level 1 and Level 2 courses that have been purchased on a payment plan basis.
Refund Request Timeframes
We offer a standard 14-day money-back guarantee for eligible courses and subscriptions, less an admin fee of £25. This period begins on the date of purchase.
-
Self-Paced Courses: Refund requests must be submitted within 14 days of purchase and before submitting any work for assessment. A £25 admin fee will be deducted from the purchase amount.
-
Subscription Plans: Refunds for subscription plans are non-refundable but can be cancelled with 3 working days notice, at any point within the plan.
How to Request a Refund
Learners may request a refund by following these steps:
-
Submit your request in writing to homeedustage7@gmail.com You will receive a confirmation email acknowledging receipt of your request.
Refund Processing
Once your refund request is received, our team will review your submission and determine eligibility based on the terms outlined above. We aim to process all refund requests within 10 business days. During peak times, processing may take slightly longer, but we will keep you informed of your application’s progress.
-
Approved refunds will be credited back to the original method of payment.
-
Depending on your payment provider, it may take additional time for the refund to appear in your account (usually 3-7 business days after approval).
-
If the original payment method is unavailable, an alternative refund method may be discussed and agreed upon at our discretion.
Partial Refunds and Exceptions
In certain situations, partial refunds may be granted, including but not limited to:
-
Technical issues that prevent course access and cannot be resolved by our support team within a reasonable timeframe.
-
Content not as described or significant discrepancies between advertised and delivered material, confirmed upon internal review.
-
Exceptional personal circumstances (e.g., medical emergencies) that are documented and submitted with the refund request.
All exceptions are reviewed on a case-by-case basis, and documentation may be required to support your claim.
Refunds for International Learners
Home Edu-Stage welcomes learners from around the world. Please note:
-
Refunds will be issued in the original payment currency and method. If currency conversion is involved, fluctuations and processing fees are the responsibility of the learner.
-
All learners are subject to the same refund policies unless otherwise required by local laws or regulations.
Denial of Refund Requests
We reserve the right to deny refund requests if:
-
The request falls outside the eligible refund window.
-
The course or program has been substantially completed or accessed.
-
There is evidence of misuse, abuse, or suspected fraudulent activity related to the account or purchase.
-
Multiple refund requests have been made for the same account or user in a manner inconsistent with the spirit of the policy.